CloudTalk
What is CloudTalk?
CloudTalk is a cloud-based phone system (VoIP) designed specifically for modern sales and customer support teams. It's not just IP telephony, but an intelligent communication hub that helps increase productivity, improve service quality, and gain more data from every call. The platform offers over 70 advanced features, such as a power dialer, smart call routing, call recording, voicemail, CRM integration, and real-time analytics. CloudTalk allows businesses of any size to set up a professional call center accessible from anywhere in the world.
How to use CloudTalk in your work?
Getting started with CloudTalk begins with a simple setup in the web interface. You get virtual phone numbers in over 160 countries, giving your business a local presence. Sales teams (Sales Director) use the Power Dialer to automatically call lists of leads, significantly increasing the number of calls per hour. Support teams (HCS) use IVR (Interactive Voice Response) and skill-based routing to ensure customers always reach the most qualified agent. Managers (CEOs) can listen to calls in real-time for employee training and use detailed analytics to assess team performance and script effectiveness.
What advantages does it provide and what problems does it solve?
The main advantage of CloudTalk is turning phone calls from a 'black box' into a manageable and measurable business process. The service solves the problem of inefficient manual dialing and the loss of call data. It automatically logs all calls and their recordings in the CRM, which solves the challenge of creating a unified customer communication history. The platform helps increase sales conversions and customer satisfaction (CSAT) through faster and more professional responses. For a business, this means revenue growth, increased loyalty, and the ability to scale its voice communications without large investments in hardware.
How to integrate CloudTalk with other services?
CloudTalk is designed for deep integration with CRM and other business tools. For a business on Wix, the most effective integration is achieved through Zapier. You can set up a workflow where a new contact appearing in Wix CRM (e.g., after a Wix Forms submission) is automatically created in CloudTalk for a follow-up call. After a call is completed in CloudTalk, Zapier can create a record of that call (including a link to the recording) in the corresponding contact's card in Wix CRM. This allows the team working within Wix to see the full picture of customer interaction, including phone conversations, enriching the data for future marketing campaigns in Wix Email Marketing or for managing the deal in Wix Pipelines.
