Wix Hotels
What is Wix Hotels by HotelRunner?
Wix Hotels by HotelRunner is a powerful and comprehensive property management system (PMS) designed for hotels, apartments, hostels, and guesthouses. This is not just a booking widget, but a full-fledged professional solution developed in partnership with the leading technology company HotelRunner. The platform includes: an online booking engine for the website, a channel manager to sync with OTAs (Booking.com, Expedia, Airbnb), and tools for managing rates, inventory, and reservations in a single calendar.
How to use Wix Hotels by HotelRunner in your work?
A hotel manager or owner starts by adding the Wix Hotels app to their Wix site. Then, they set up their room inventory: creating room types, adding photos, descriptions, and amenities. The next crucial step is setting up rates and their policies (e.g., non-refundable rates or rates with breakfast). A key feature is connecting the channel manager: you link your system with your accounts on Booking.com, Expedia, and other platforms. After this, room availability is automatically synchronized in real-time across all channels. Guests can book rooms directly on your website, and all reservations (from the website and OTAs) appear in a unified calendar in the Wix dashboard.
What advantages does it provide and what problems does it solve?
The main advantage of the system is automation and the prevention of overbooking (double bookings). The channel manager solves the critical task of synchronizing room availability across dozens of platforms, saving a huge amount of time and avoiding errors. The platform allows a hotel to increase its share of direct bookings through its own website, which are more profitable as they are not subject to OTA commissions. The service provides professional rate management tools, allowing for flexible responses to demand. For CEOs and owners, this means full control over distribution, pricing, and guest relations within a single system.
How to integrate Wix Hotels by HotelRunner with other services?
Wix Hotels is the central operating system for a hospitality business on Wix. For processing booking payments, it is integrated with Wix Payments and other payment gateways. The data of each guest is automatically saved in Wix CRM, which helps build a database of loyal customers. Using Wix Automations and Wix Email Marketing, you can set up automatic pre-arrival emails (with directions) and post-departure emails (with a request for a review). Through Zapier, the system can be connected to external services, such as accounting systems or housekeeping management software, creating a seamless operational process.
